ek778's Privacy Policy

Information you provide directly

When you create an account on ek778, log in, or contact us, you provide certain information yourself. This may include:

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form)
• Identity verification documents (such as a photo of your national ID card or passport)
• Financial transaction information (related to bKash, Nagad, Rocket, or bank transfers)

Automatically collected information

When you use our website, certain information is collected automatically. This includes:

• IP address and device type
• Browser type and version
• Operating system
• Time and duration of page visits
• Referral URL (the page you came from)
• Cookies and session data (see Section 7 for details)

Gaming activity information

To improve your gaming experience and ensure responsible gaming, we record the following information:

• Which games you played and for how long
• Bet amounts and win/loss history
• Deposit and withdrawal history
• Bonus and promotion usage details
• Account limit settings and self-exclusion information

Service delivery and operations

We use your information primarily to run ek778's services smoothly. This includes:

• Creating and managing your account
• Processing financial transactions (deposits and withdrawals)
• Distributing bonuses and rewards
• Providing customer support
• Managing the VIP program

Security and fraud prevention

We use your information to keep your account and our platform secure:

• Identity verification and KYC process
• Detecting and preventing suspicious activity
• Complying with anti-money laundering (AML) policies
• Preventing unauthorized account access
• Detecting fraudulent transactions

Communications and notifications

Subject to your consent, we may contact you for the following purposes:

• Important account-related notifications
• Transaction confirmation messages
• Promotional offers and bonus information (if you have opted in to the mailing list)
• Security alerts

You can opt out of promotional messages at any time. However, it is not possible to turn off important service-related notifications.

Limited disclosure policy

ek778 does not sell your personal information to third parties or disclose it for any commercial purpose. However, limited information sharing may occur in the following cases:

• Payment providers: Necessary information is shared with bKash, Nagad, Rocket, and banks to process transactions.
• Technology partners: Technical information may be shared with software service providers to operate the platform.
• Security services: Limited information may be shared with fraud prevention and verification service providers.

Legal obligations

We may be legally required to disclose information in the following circumstances:

• As part of a court order or judicial process
• In response to a valid request from a government or regulatory authority
• During an investigation into money laundering or financial crime
• To protect the rights, property, or safety of us or others

In such cases, only the minimum necessary information is provided.

Security measures

ek778 follows industry-standard security practices to protect your information. Our security framework includes:

• SSL encryption: All data transfers are secured with 256-bit SSL/TLS encryption.
• Password hashing: Your password is never stored in plain text — only an encrypted hash is kept.
• Access controls: Only authorized staff can access your information, and only when necessary.
• Security reviews: Regular security testing and vulnerability assessments are conducted.

Data retention period

We retain your information only for as long as necessary. The general policy is as follows:

• Account information: For the full duration the account is active, and for a defined legal period after it is closed.
• Transaction records: May be retained for an extended period in accordance with financial regulations.
• Gaming history: For the period required for responsible gaming and dispute resolution.
• Communication records: Retained for a set period to maintain support quality.

After the retention period ends, data is securely deleted or anonymized.

Right to access and correct information

Any registered user of ek778 has the following rights:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete information.
• Right to erasure: You may request deletion of your information in certain circumstances, though it may not be possible to delete it entirely if legal obligations apply.
• Right to restrict processing: You may request that the use of your information be limited in certain cases.

How to exercise your rights

To exercise any of the rights described above, please contact our support team. We will review your request in a timely manner. We may ask you to verify your identity before we process the request.

Please note that some rights are subject to circumstances — in cases involving legal obligations, security concerns, or ongoing investigations, it may not be possible to delete or disclose certain information.

Age verification and minor protection

ek778 provides services only to individuals aged 21 or older. We do not knowingly collect any personal information from minors.

Age is verified during the account registration process. If we learn that information from a minor has been collected by mistake, we will immediately close that account and delete the collected information.

If you believe a minor is using our platform, please notify us immediately.

What cookies are and why they are used

Cookies are small text files stored on your device. ek778 uses the following types of cookies:

• Essential cookies: Required to maintain login sessions and run the basic functions of the site.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Collect anonymous statistics to understand site usage and make improvements.
• Security cookies: Help prevent fraud and unauthorized access.

Managing cookies

You can accept or reject cookies by changing your browser settings. Please note that blocking certain cookies may limit site functionality, and some features including login may not work correctly.

Cookie management options are available in the settings menu of most modern browsers.

Right to Amend the Policy

ek778 reserves the right to update or amend this privacy policy at any time. Reasons for changes may include:

• Changes in legal or regulatory requirements
• Addition of new features to our services
• Improvements to security practices
• Revisions based on user feedback

Notice of Changes

For significant changes, we will notify registered users via email or through a notice on the site. Continued use of the site after the updated policy is published will be considered acceptance of the new policy.

For this reason, we recommend that you visit this page regularly and stay up to date with any changes.

Cross-Border Data Transfers

Due to the nature of technical services and server infrastructure, some of your data may be stored or processed outside Bangladesh. In such cases, ek778 ensures that:

• All international data transfers are conducted through secure channels.
• Third-party service providers are contractually bound to comply with our privacy standards.
• Industry-standard encryption and security measures apply to data protection.

Privacy-Related Requests

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We take every request seriously and will try to respond as soon as possible.

Ways you can contact us:

• Live Chat: Available directly on the site 24/7
• Email: [email protected]

Applicable Law & Jurisdiction

This privacy policy is formulated in accordance with prevailing international data protection standards. Any dispute relating to this policy will be resolved through discussion.

ek778 is committed to protecting your privacy and always strives to operate a safe and trustworthy platform. Your trust is our greatest asset.